Appointment Information

Every appointment at the LAB Loft is thoughtfully reserved just for you. These guidelines help preserve the personalized, unhurried experience every client deserves.

Cancellations & Rescheduling

Life happens, and I completely understand.

If you need to cancel or reschedule your appointment, I kindly ask for at least 24 hours' notice whenever possible.

Because your appointment time is reserved exclusively for you, appointments canceled or rescheduled within 24 hours, as well as missed appointments and no shows, will be considered fulfilled, and the full appointment investment will apply.

If I'm able to fill your reserved appointment time, I may, at my discretion, apply a credit or refund.

Running Late?

If you're running behind, please send me a quick text as soon as you can.

If you arrive within 15 minutes of your scheduled appointment, I'll always do my best to complete your service as planned. Depending on the day's schedule, your appointment may need to be adjusted to ensure the next client's experience begins on time.

Arrivals more than 15 minutes late may need to be shortened, rescheduled, or treated as a missed appointment.

Missed Appointments

When an appointment is missed without notice, that reserved time can no longer be offered to another client.

For this reason, missed appointments will be considered fulfilled, and the full appointment investment will apply.

After two missed appointments, future reservations may require payment in advance.

Before Your Appointment

To help your visit begin smoothly, please complete any required consent forms before arriving. Your forms can be accessed through the confirmation email you'll receive after booking.

For the best possible results, I also recommend arriving with clean lashes and brows whenever possible, free of makeup, mascara, and oils.

If you have any questions before your appointment, the quickest way to reach me is by text. I'm always happy to help.

Need Assistance?

Need to make a change or have a question?

You can easily view, manage, or reschedule your appointment using your booking confirmation email or through your client portal.

If you'd rather reach out directly, the quickest way to contact me is by text at (415)691-7195. I'm always happy to help.