FAQ
Frequently Asked Questions
Everything you need to know before your visit.
Do I need to know exactly what I want before booking?
Not at all.
Every appointment begins with a conversation. I'll take the time to understand your natural features, lifestyle, beauty goals, and daily routine before creating a personalized plan that's right for you.
I've never had lashes or brows done before. Where should I start?
You're in the right place.
Whether it's your very first appointment or you've been receiving beauty services for years, I'll guide you through every step and help you choose the services that best fit your lifestyle and desired look.
How do I know which service is right for me?
If you're unsure, simply book a complimentary consultation or send me a text. Together, we'll create a plan that feels natural, effortless, and uniquely you.
Do you offer consultations?
Absolutely.
Complimentary consultations are available in person or by phone. They're a wonderful opportunity to ask questions, discuss your goals, and confidently choose the services that are right for you.
How long do appointments take?
Appointment times vary depending on the service.
Estimated appointment times are listed with each service, and I'll always make sure you know what to expect before your visit.
How often will I need maintenance?
Every service is a little different, but most clients return every 2 to 8 weeks, depending on the treatment and their personal beauty goals.
I'll recommend the maintenance schedule that's best for you.
Where is the LAB Loft located?
The LAB Loft is located inside Tempest Salon.
1560 4th Street, Suite A
San Rafael, CA 94901
Is parking available?
Yes.
Street parking is available throughout downtown San Rafael, with nearby public parking lots just a short walk from the LAB Loft.
Do you offer concierge services?
Yes.
For clients who prefer additional privacy, flexibility, or the convenience of staying in their own space, I offer luxury concierge services where I bring the LAB experience to you.
Whether you're preparing for a special event, prefer the comfort of your own home, or simply want beauty without interrupting your day, I'm happy to bring the LAB experience to you.
Please visit the Beyond page for pricing and availability.
What if I need an appointment outside of regular studio hours?
Private appointments are available during select mornings, evenings, Sundays, and Mondays.
After hours appointments are available for an additional investment. Please visit the Beyond page for details.
What forms of payment do you accept?
I accept all major credit cards and other secure digital payment methods.
What is your cancellation policy?
Your appointment time is reserved especially for you.
If you need to reschedule or cancel, I kindly ask for at least 24 hours' notice. Because your appointment time is reserved exclusively for you, appointments canceled or rescheduled within 24 hours, as well as missed appointments and no shows, will be considered fulfilled and the full appointment investment will apply.
Thank you for understanding and respecting the time reserved exclusively for your visit.
What should I do before my appointment?
Please arrive with clean lashes and brows whenever possible, free of makeup, mascara, and oils. This allows us to spend your appointment creating beautiful results instead of preparing the area.
If you're unsure how to prepare for your specific service, I'll send detailed instructions before your appointment.
Can I bring someone with me?
Of course.
This is your time, and you're welcome to enjoy it however feels most comfortable to you. Whether you'd like a quiet moment to yourself or prefer to bring a friend, partner, or family member along, the LAB Loft is ready to welcome you both.
If someone will be joining you, I simply ask that you let me know in advance so I can prepare the space for your visit.
The LAB Loft was designed to be a welcoming space, and I'm happy to accommodate what helps you feel most comfortable.
Still have questions?
I'd love to help.
The quickest way to reach me is by text at (415)691-7195. Whether you have a quick question or simply aren't sure where to begin, I'm always happy to guide you toward the services that are right for you.